Entrata

Job Description

About Company:

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame – Software Company – 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn’t just desirable; it’s industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Entrata’s Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata’s values and high standards. This role is ideal for someone driven to deliver an excellent customer experience.

Company Name: Entrata.

Experience: Minimum 1 Year.

Designation: Contact Center Professional.

Job Location: Pune.

Eligibility Criteria: 

• Qualification: Any Graduate.
• Pass out Year: Any Passout.
• Percentage Criteria: NA.
• Any Bond: No.

Package Details:

• Approx. Package: Between Rs. 5,00,000/- to Rs. 6,00,000/- Per Annum.

Benefits:

• Cab facilities are provided for employees.
• A daily night allowance of Rs. 500 to Rs. 750 will be provided, based on shift timings.

Roles & Responsibilities:

1. Handle inbound calls from customers, including leasing, maintenance, and resident/solicitor inquiries.
2. Answer questions about pricing, availability, and property details for prospective renters.
3. Collect work orders during maintenance calls and coordinate with onsite property staff.
4. Relay messages from residents or solicitors to the appropriate onsite teams.
5. Manage back-to-back calls efficiently throughout the shift, based on business needs.
6. Document clear and concise notes for every call, capturing all relevant details accurately.
7. De-escalate customer concerns and provide solutions to ensure satisfaction.
8. Schedule appointments for prospective renters to tour the community.
9. Communicate updates from property staff to callers in a timely manner.
10. Achieve at least passing scores on all graded calls.
11. Provide feedback, suggestions, and comments to the Shift Manager as required.
12. Participate actively in scheduled team meetings and training sessions.
    Maintain a positive work environment by adhering to company values.

Skills Required:

1. Speaks clear and natural English.
2. Explains information simply and confidently to callers.
3. Writes concise and accurate notes with proper spelling, grammar, and sentence structure.
4. Reads and understands information quickly, including property details, notes, and policies.
5. Willingness and ability to use accent-neutralization software to ensure clear communication.
6. Self-motivated and driven to succeed in a fast-paced environment.
7. Demonstrates professionalism while balancing work and positive interactions.
8. Maintains a positive attitude and willingness to learn new processes and procedures.
9. Prior experience in customer service, call center, or leasing support is a plus.
10. Active listening skills to understand caller needs and respond effectively.
11. Ability to handle stressful situations and de-escalate conflicts calmly.
12. Strong multitasking, time management, and organizational skills.
13. Team collaboration skills to work effectively with colleagues and onsite staff.
14. Empathy and patience when dealing with residents, prospects, and other callers.