eGain Communication Pvt. Ltd.
Job Description
About Company:
eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.eGain.com for more information.
Company Name: eGain Communication Pvt. Ltd.
Experience: Freshers.
Designation: Solution Success Analyst.
Job Location: Pune.
Eligibility Criteria:
- Qualification: BE/B.Tech(CS/IT).
- Pass out Year: 2024/2025.
- Percentage Criteria: No.
- Any Bond: No.
- Certificate(If Any): No.
Approx. Package: Rs.5,00,000/- Per Annum.
Roles & Responsibilities:
- Resolve customer queries via phone, chat, and email
- Troubleshoot technical issues in SaaS applications
- Collaborate with product engineering to fix problems
- Provide guidance on platform features and best practices
- Document incidents, solutions, and workarounds
- Perform root cause analysis on recurring issues
- Support software updates and deployments
- Ensure high customer satisfaction through timely support
Skills Required:
- Proficient in SaaS platforms.
- Skilled in troubleshooting technical issues.
- Experienced with CRM systems.
- Strong communication skills.
- Excellent problem-solving abilities.
- Customer-service oriented.
