Conversive (SMS Magic)

Job Description

About Company:

Conversive is the world’s first Intelligent & Empathetic Conversations AI Platform, redefining how businesses engage customers in life-changing decisions with trust, care, and compliance.
With 18 years of expertise, we empower fast-growing startups and global organizations across Healthcare, Financial Services, Real Estate, Education, Staffing and Wellness to deliver AI-orchestrated, compliant conversations across SMS, WhatsApp, Social Media, RCS and Voice.
We help leaders transform customer experience, improve operational efficiency and accelerate digital transformation from first inquiry to long-term loyalty.
Trusted by 5,000+ organizations globally, Conversive integrates seamlessly with leading CRMs like Salesforce and Zoho and is built on ISO 27001:2013–certified, enterprise-grade infrastructure, empowering teams to deliver measurable impact through conversations that drive growth, efficiency, and trust.

Company Name: Conversive (SMS Magic).

Experience: Fresher. 

Designation: Customer Success Executive.

Job Location: Pune.

Eligibility Criteria:  

• Qualification: Any Graduate.
• Pass out Year: 2025/2026.
• Percentage Criteria: NA.
• Any Bond: NA.

Package Details:

• Approx. Package: Between Rs. 4,20,000/-Per Annum Incentives: Up to ₹84,000 per annum (based on target achievement) + other benefits.

Shift Details:

• US Shift: 6:30 PM – 3:30 AM
• EMEA Shift: 12:00 PM – 9:00 PM

Roles and Responsibilities:

1. Maintain strong relationships with customers through regular communication and support.
2. Manage assigned customer accounts and ensure customer satisfaction, retention, and revenue growth.
3. Identify opportunities for account expansion through cross-selling and up-selling products or services.
4. Resolve customer issues proactively within defined timelines while managing client expectations effectively.
5. Coordinate with internal teams such as operations, finance, product, and marketing to deliver a seamless customer experience.
6. Conduct onboarding sessions and provide product training to customers to help them use services effectively.
7. Monitor customer engagement, campaign performance, and prepare regular activity and progress reports.
8. Analyze customer data and feedback to suggest customer success strategies and improvements.
9. Act as a customer advocate by sharing customer feedback and product improvement suggestions with Product Management and Engineering teams.
10. Prepare best practice documents, case studies, and customer success materials to improve customer experience and brand value.
11. Manage time efficiently to focus on customer satisfaction, account renewals, account growth, and churn reduction.
12. Collaborate with cross-functional teams and partners to build business opportunities, strengthen customer relationships, and close deals successfully.

Skills Required:

1. Excellent verbal and written communication skills
2. Strong customer relationship management skills
3. Problem-solving and analytical thinking ability
4. Customer-focused and service-oriented mindset
5. Account management and client handling skills
6. Time management and organizational skills
7. Ability to work collaboratively with cross-functional teams
8. Data analysis and reporting skills
9. Negotiation and upselling/cross-selling abilities
10. Professional presentation and interpersonal skills
11. Ability to handle pressure and manage multiple tasks effectively
12. Proficiency in English communication
13. Adaptability and willingness to learn new tools and processes
14. Strategic thinking with a solution-oriented approach
15. Knowledge of customer success, CRM tools, and client engagement practices