Job Description
About Company:
Conversive is the world’s first Intelligent & Empathetic Conversations AI Platform, redefining how businesses engage customers in life-changing decisions with trust, care, and compliance.
With 18 years of expertise, we empower fast-growing startups and global organizations across Healthcare, Financial Services, Real Estate, Education, Staffing and Wellness to deliver AI-orchestrated, compliant conversations across SMS, WhatsApp, Social Media, RCS and Voice.
We help leaders transform customer experience, improve operational efficiency and accelerate digital transformation from first inquiry to long-term loyalty.
Trusted by 5,000+ organizations globally, Conversive integrates seamlessly with leading CRMs like Salesforce and Zoho and is built on ISO 27001:2013–certified, enterprise-grade infrastructure, empowering teams to deliver measurable impact through conversations that drive growth, efficiency, and trust.
Company Name: Conversive (SMS Magic).
Experience: Fresher.
Designation: Telecom Support Intern.
Job Location: Pune.
Eligibility Criteria:
- Qualification: Any Graduate.
- Pass out Year: 2025/2026.
- Percentage Criteria: NA.
- Any Bond: NA.
Package Details:
- Stipend For 6 Months of Internship Period: Rs. 18,000/- Per Month.
- Approx. Package After 6 Months of Internship Period: Rs. 3,00,000/- Per Annum.
Shift Details:
- US Shift
Roles and Responsibilities:
- Manage and resolve customer support tickets related to 10DLC registration, A2P messaging, and telecom compliance.
- Assist customers with brand registration, campaign registration, and phone number onboarding for 10DLC services.
- Guide clients through the complete 10DLC registration process while ensuring regulatory compliance.
- Troubleshoot message delivery failures, carrier rejections, and registration-related issues.
- Investigate and resolve delays in brand and campaign approvals with accurate status updates.
- Provide guidance on A2P messaging regulations, carrier policies, and compliance best practices.
- Support customers through brand vetting and campaign vetting processes to improve registration success.
- Coordinate with internal operations, carrier partners, and cross-functional teams to resolve complex telecom issues.
- Monitor the ticketing system to ensure timely responses and resolution within defined SLAs.
- Educate customers on 10DLC requirements, Toll-Free Number (TFN) verification, and WhatsApp Business messaging guidelines.
- Verify customer registration details and documentation for accuracy before submission.
- Track and monitor registration progress, campaign approvals, and compliance status across telecom platforms.
- Document customer interactions, troubleshooting steps, and issue resolutions in the CRM/ticketing system.
- Provide technical support for message delivery issues, error codes, throughput limitations, and carrier compliance requirements.
- Stay updated with evolving 10DLC, A2P messaging, carrier, and telecom industry regulations to ensure accurate customer guidance.
- Assist customers in maintaining compliance to prevent message filtering, blocking, or carrier penalties.
- Analyze customer issues, identify root causes, and recommend appropriate corrective actions.
- Ensure high levels of customer satisfaction by delivering professional, accurate, and timely support during USA business hours.
- Escalate unresolved or high-priority issues to the appropriate internal teams while maintaining customer communication.
- Maintain accurate records of registrations, compliance activities, and support cases for reporting and audit purposes.
Skills Required:
- Strong knowledge of 10DLC (10-Digit Long Code) registration and compliance processes.
- Good understanding of A2P (Application-to-Person) messaging regulations and carrier requirements.
- Experience with brand, campaign, and number registration for 10DLC.
- Familiarity with Toll-Free Number (TFN) verification and messaging compliance.
- Basic knowledge of WhatsApp Business messaging requirements and onboarding.
- Excellent customer support and client communication skills.
- Strong troubleshooting and problem-solving abilities for message delivery issues.
- Experience working with ticketing systems (Zendesk, Freshdesk, Jira, or similar).
- Knowledge of telecom concepts such as SMS, MMS, messaging throughput, and carrier filtering.
- Ability to analyze message delivery failures, registration errors, and compliance issues.
- Strong documentation and record-keeping skills.
- Ability to manage multiple customer tickets while meeting SLA timelines.
- Good coordination and collaboration skills with cross-functional teams.
- Strong attention to detail when reviewing registration documents and compliance information.
- Ability to explain technical telecom concepts to non-technical customers.
- Familiarity with CRM systems and customer support tools.
- Time management and organizational skills to handle USA business hour support.
- Ability to stay updated with changing telecom regulations and industry standards.
- Basic understanding of telecom APIs and messaging platforms is an added advantage.
- Proficiency in Microsoft Office/Google Workspace for reporting and documentation.