Galaxy Surfactants Limited

Job Description

About Company:

Galaxy Surfactants is a leading partner and solution provider for the Global Personal and HomeCare Industry. Founded in 1980, today Galaxy has five manufacturing plants in India and one in Egypt. The Corporate Office in Navi Mumbai also has a fully equipped Innovation Centre. In 2009, Galaxy acquired specialty chemical major TRI-K Inc. USA operating out of New Jersey. TRI-K, with its sharp focus on Skin and Hair Care, has created a niche and has a much-respected business globally. Tri-K has its manufacturing facility in New Hampshire, where it makes Proteins, Protein Condensates, and Protein Quats for the Beauty and Cosmetics market. ‘Galaxy’ is a well-known brand to all the global and regional players operating in Home and Personal
care business. We are not only proud of our core values; but also in our ability to adhere tothem. Our HR is called People Energy Process. Our 1000+ employees are not considered as Human Resources but as Sources – Sources of dreams of the organization and their realization.
We are quite choosy about who becomes part of our team. Over 31% of our people have been with the organization for more than 10 years and over 41% of our people are 30 years or younger. In Galaxy, meritocracy and competence alone count. Immense growth opportunities exist for people of talent and commitment. Intrapreneurship is actively encouraged and rewarded. People who started as Management Trainees are today heading our operations in
USA and Egypt.

Company Name: Galaxy Surfactants Limited.

Experience: Fresher.

Designation: Trainee Customer Support.

Job Location: Navi Mumbai.

Eligibility Criteria: 

• Qualification: B. com/AF/BBA/BMS/BA.   
• Pass out Year: 2025/2026. 
• Percentage Criteria: NA.
• Any Bond: No.

Package Details:

• Approx. Package: Rs. 3,00,000/- Per Annum.

Roles & Responsibilities for Trainee Customer Support:

1. End-to-end management of customer orders to ensure timely fulfillment and delivery as per customer requirements.
2. Preparation and processing of Sales Order Confirmation (SOC) in SAP ERP.
3. Maintenance and updating of customer master data, including shipment-related requirements in SAP.
4. Sharing order acknowledgements and order confirmations with customers within defined timelines.
5. Ensuring hygiene and accuracy of sales orders in SAP, including timely updates and corrections.
6. Sharing complete shipment documents with customers as per stipulated timelines.
7. Tracking sailed shipments and proactively updating customers on shipment status.
8. Providing regular updates to customers on order and shipment status.
9. Preparing and sharing periodic Order Status Reports with customers and obtaining demand forecasts.
10. Monitoring actual order positions against SNOP (Sales & Operations Planning).
11. Coordinating with BC Support, Commercial, and BC teams for customer order-related queries.
12. Collaborating with Demand Planning, Supply Planning, and Logistics teams to ensure smooth execution of customer orders.

Skills Trainee Customer Support:

1. Strong knowledge of SAP ERP, particularly Sales Order Processing and Customer Master Data management.
2. Customer Order Management and Order Fulfillment expertise.
3. Excellent coordination and communication skills for cross-functional collaboration.
4. Ability to manage shipment documentation and logistics-related activities.
5. Experience in tracking shipments and ensuring timely customer updates.
6. Analytical skills to monitor order status, SNOP alignment, and forecast accuracy.
7. Strong attention to detail to maintain sales order hygiene and data accuracy.
8. Time management and prioritization skills to meet strict delivery timelines.
9. Problem-solving skills for resolving customer and internal stakeholder queries.
10. Proficiency in preparing reports and sharing insights with customers and internal teams.