Conversive (SMS Magic)

Job Description

About Company:

SMS-Magic is a proven, global messaging platform for popular CRM platforms, supporting small, mid-market and enterprise clients across 190 countries.
SMS-Magic enables CRM users to engage buyers and win and retain more new customer revenue, while creating strong customer relationships that drive sustainable competitive advantage.
SMS-Magic helps Marketers drive 6x more responses through automated campaigns, assists Sales and Account teams to increase engagement and win more deals, faster. Customer Support teams are able to handle 10x more cases with faster-than-ever resolution times.
All through the power of seamlessly integrated and customizable conversational messaging. SMS-Magic is a popular messaging application found on the Salesforce AppExchange and Zoho Marketplace.

Company Name: Conversive (SMS Magic).

Experience: Fresher. 

Designation: Customer Success Intern.

Job Location: Pune.

Eligibility Criteria:  

• Qualification: BE/B.TECH(CS/IT),MBA.
• Pass out Year: 2023/2024/2025.
• Percentage Criteria: NA.
• Any Bond: NA.

Package Details:

• Stipend during 6 Months of Internship Period: Rs. 20,000/- Per Month.
• Approx. PPO After internship: Rs. 6,00,000/- Per Annum (Based on the performance during internship).

Shift Details:

• US Shift: 6:30 PM – 3:30 AM
• APAC Shift: 5:30 AM – 2:30 PM
• EMEA Shift: 12:00 PM – 9:00 PM

Shift Allowance & Cab Facility:

• US Shift: Rs. 550 per working day – Yes
• APAC Shift: Rs. 200 per working day – Yes
• EMEA Shift: No allowance / No cab

Roles and Responsibilities:

1. Support the team in delivering a great customer experience through regular interactions.
2. Assist in account management and customer growth initiatives like renewals, cross-sell, and upsell.
3. Track and follow up on client issues proactively and manage expectations.
4. Collaborate with cross-functional teams (Product, Operations, Finance, Marketing) for smooth onboarding and engagement.
5. Participate in organizing training and onboarding sessions for customers.
6. Monitor campaign performance and prepare activity and progress reports.
7. Capture customer feedback and share insights with Product and Engineering teams.
8. Assist in preparing best-practice documents, case studies, and playbooks.
9. Maintain a customer-first mindset to ensure high satisfaction and retention.
10. Learn to manage time effectively to support renewals and churn reduction.
11. Support the team in identifying opportunities for process improvement.
12. Communicate clearly and professionally with customers and internal stakeholder

Skills Required:

1. Strong verbal and written communication skills to clearly understand and explain customer problems
2. Good analytical skills to study customer data and suggest improvements
3. Customer-first mindset with high customer centricity
4. Strong problem-solving skills to resolve customer issues
5. Excellent interpersonal skills to build relationships with clients and teams
6. Proficiency in English language for effective communication
7. Willingness to learn new tools, technologies, and processes
8. Ability to take ownership of tasks and responsibilities
9. Ability to work in a fast-paced, performance-driven environment
10. Collaboration skills to work with cross-functional teams (Product, Operations, Finance, Marketing)
11. Adaptability to handle varying customer situations
12. Hands-on attitude to understand customer behavior and business outcomes
13. Ability to analyze customer accounts for growth initiatives like renewals, upsell, and cross-sell
14. Strong time management skills to prioritize tasks and meet deadlines
15. Ability to monitor campaign performance and prepare progress reports

SHORTLISTING UPDATE : ONLINE GROUP DISCUSSION ROUND

–||–Congratulations!! 180+ Candidates are shortlisted for the Online group discussion round for Conversive (SMS Magic) Hiring for Customer Success Intern–||–

Important Note:

1. Shortlisted Candidates Will Receive An Email with Online Group Discussion Link From Advanto Team (Please Check Your Email From SPAM PROMOTIONS & SOCIALS).
2. Also join the link with your laptop only with a stable internet connection.
3. Candidates should join the link using their first and last name only.
4. Max. The time limit to let the candidates in for the Group Discussion Round is 10 min from the below mentioned Time Only. (Candidates Won’t Be Entered In The Chat Room After 10 Min).

Shortlisted Candidate’s List: