eGain Communication Pvt. Ltd.

Cloud Operations Engineer.
Pune
February 11, 2026
Full Time

Job Description

About Company:

eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.eGain.com for more information.

Company Name: eGain Communication Pvt. Ltd.

Experience: Fresher.

Designation: Cloud Operations Engineer.

Role: Cloud Operations.

Job Location: Pune.

Eligibility Criteria:  

  • Qualification: BE/BTECH(CS/IT).
  • Pass out Year: 2024/2025.
  • Percentage Criteria: NA.
  • Any Bond: NA.
  • Certificate(If Any): AWS Certified Cloud Practitioner Certificate OR AWS Certified SysOps Administrator.

Approx. Package: Rs.5,00,000/- Per Annum.

Roles & Responsibilities:

  1. Manage, configure, and maintain cloud infrastructure including compute, storage, and networking resources across cloud platforms.
  2. Monitor system performance, availability, and reliability to ensure high uptime and operational efficiency.
  3. Troubleshoot and resolve cloud infrastructure, network, and application-related issues in a timely manner.
  4. Implement automation using scripting and Infrastructure as Code (IaC) tools to streamline cloud operations.
  5. Enforce security best practices including IAM, encryption, vulnerability management, and compliance standards.
  6. Design, implement, and manage backup and disaster recovery solutions to ensure business continuity.
  7. Monitor cloud usage and optimize costs through efficient resource planning and management.
  8. Support CI/CD pipelines and assist with automated application deployments in cloud environments.
  9. Manage configuration changes and follow established change management processes.
  10. Maintain accurate technical documentation and collaborate with cross-functional teams to support cloud operations.

Skills Required:

  1. Proficiency in cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP)
  2. Strong understanding of networking concepts including VPC, DNS, VPN, and firewalls
  3. Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation
  4. Knowledge of monitoring and logging tools such as CloudWatch, Azure Monitor, or Datadog
  5. Scripting skills in languages like Python, Bash, or PowerShell for automation
  6. Understanding of cloud security principles including IAM, encryption, and compliance
  7. Familiarity with CI/CD tools and DevOps practices for deployment automation

Location