eGain Communication Pvt. Ltd.

Cloud Operations Engineer.
Pune
April 2, 2026
Full Time

Job Description

About Company:

eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.eGain.com for more information.

Company Name: eGain Communication Pvt. Ltd.

Experience: Fresher.

Designation: Cloud Operations Engineer.

Role: Cloud Operations.

Job Location: Pune.

Eligibility Criteria:  

  • Qualification: BE/BTECH(CS/IT).
  • Pass out Year: 2024/2025.
  • Percentage Criteria: NA.
  • Any Bond: NA.
  • Certificate(If Any): AWS Certified Cloud Practitioner Certificate OR AWS Certified SysOps Administrator.

Approx. Package: Rs.5,00,000/- Per Annum.

Roles & Responsibilities:

  1. Deploy, configure, and maintain cloud services on AWS infrastructure
  2. Monitor customer environments and ensure system availability and performance
  3. Troubleshoot issues related to cloud infrastructure and customer deployments
  4. Automate routine operational and maintenance tasks using scripts/tools
  5. Provide continuous support with willingness to work in 24×7 shift-based operations
  6. Ensure reliability, scalability, and smooth functioning of cloud-based SaaS services

Skills Required:

  1. Basic understanding of cloud computing concepts, especially AWS services
  2. Familiarity with AWS tools and infrastructure management
  3. Knowledge of Linux/Unix systems and system administration basics
  4. Problem-solving and troubleshooting skills for infrastructure and applications
  5. Scripting or automation skills (e.g., Python, Shell scripting)
  6. Understanding of networking fundamentals (DNS, TCP/IP, etc.)
  7. Good communication and teamwork skills
  8. Ability to work in a fast-paced, shift-based environment
  9. Preferred AWS certifications like:
  • AWS Certified Cloud Practitioner
  • AWS Certified SysOps Administrator

Location