Job Description
Customer Support Associate
About Company:
Transcom provides digitally enhanced customer experience (CX) services to some of the world’s most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
Position: Customer Success Associate
Experience: 0-1 Year
Job Location: Pune
ELIGIBILITY CRITERIA:
- Qualification: Any Graduate
- Pass out Year: 2021/2022/2023/2024 Pass Outs
- Percentage Criteria: NA
Approx. Package For Fresher Candidates: Rs.3,00,000/- Per Annum.
Approx. Package For Experience Candidates: Rs.4,20,000/- Per Annum.
Roles & Responsibilities:
1. Onboard new customers and ensure a smooth transition from sales to product adoption.
2. Build strong relationships with clients to understand their goals and ensure satisfaction.
3. Proactively monitor customer health, usage, and engagement to reduce churn.
4. Resolve customer issues by coordinating with support, product, and technical teams.
5. Educate customers on new features, updates, and best practices for product success.
6. Collect and relay feedback to internal teams to improve the customer experience.
Skills Required
1. Excellent communication skills (written and verbal).
2. Empathy and customer-centric mindset to understand and address client needs.
3. Problem-solving and critical thinking to handle diverse customer scenarios.
4. Familiarity with CRM tools like Salesforce, HubSpot, or Zendesk.
5. Time management and multitasking abilities in fast-paced environments.
6. Team collaboration and feedback sharing with cross-functional teams.
