eGain Communication Pvt. Ltd.
Job Description
About Company:
eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.eGain.com for more information.
Company Name: eGain Communication Pvt. Ltd.
Experience: Freshers.
Designation: Solution Success Analyst.
Job Location: Pune.
Eligibility Criteria:
- Qualification: BE/B.Tech(CS/IT).
- Pass out Year: 2024/2025.
- Percentage Criteria: No.
- Any Bond: No.
- Certificate(If Any): No.
Approx. Package: Rs.5,00,000/- Per Annum.
Roles & Responsibilities:
- Resolve customer queries via phone, chat, and email
- Troubleshoot technical issues in SaaS applications
- Collaborate with product engineering to fix problems
- Provide guidance on platform features and best practices
- Document incidents, solutions, and workarounds
- Perform root cause analysis on recurring issues
- Support software updates and deployments
- Ensure high customer satisfaction through timely support
Skills Required:
- Proficient in SaaS platforms.
- Skilled in troubleshooting technical issues.
- Experienced with CRM systems.
- Strong communication skills.
- Excellent problem-solving abilities.
- Customer-service oriented.
—– Shortlisting Update —–
–||–Congratulations!! 100 Candidates are shortlisted for online group discussion round for eGain Communication Pvt. Ltd. Hiring for Solution Success Analyst role–||–
Important Note:
- Shortlisted Candidates Will Receive An Email with Online Group Discussion Link From Advanto Team (Please Check Your Email From SPAM PROMOTIONS & SOCIALS).
- Also join the link with your laptop only with a stable internet connection.
- Candidates should join the link using their first and last name only.
- Max. The time limit to let the candidates in for the Group Discussion Round is 10 min from the below mentioned Time Only. (Candidates Won’t Be Entered In The Chat Room After 10 Min).
Shortlisting Candidate’s List:
| Sr No | Candidate’s Full Name | Candidate’s College Name |
| 1 | Raman Lalasaheb Shinde | Vidya Pratishthan’s Kamalnayan Bajaj Institute of Engineering & Technology |
| 2 | Pooja Deepak Bandel | Pratap Khandebharad Technical Campus, Chakan Pune |
| 3 | Oshan Bapusaheb Nalawade | International Institute of Information Technology Pune |
| 4 | Divyansh Singh | Pranveer Singh Institute of Technology |
| 5 | Ushant Nandkishor Ukey | JSPM’s Rajarshi Shahu College Of Engineering |
| 6 | Raj Jaydev Tangadi | Universal College of Engineering kaman, Maharashtra |
| 7 | Meghaj Milind Pingale | Alard college of engineering and management |
| 8 | Aditya Vijay Aher | Logmeer |
| 9 | Rutuja Satyawan Wable | Watumull Institute of Engineering and Technology |
| 10 | Sushmita Suresh Babanagare | A.G Patil Institute Of Technology |
| 11 | Snehal Sandeep Badade | Gharda Institute of technology |
| 12 | Dinesh Maruti Madansure | NBN Sinhgad technical institute of campus pune |
| 13 | Tushar Laxman Lamkane | Karmayogi institute of technology Pandharpur |
| 14 | Mohit Kishor Shinde | SSVPS BSD College of Engineering Dhule |
| 15 | Sakshi Suresh Parate | Sb Jain institution of technology and management nagpur |
| 16 | Nikhil Rakesh Pise | PCET’s Nutan Maharashtra Institute Of Engineering And Technology |
| 17 | Raj Dattatray Gogawale | Trinity Academy oF Engineering Pune |
| 18 | Saurabh Santosh Patil | Sinhgad College of Engineering, Pune |
| 19 | charita sudhakar patil | g h raisoni engineering and management Jalgaon |
| 20 | Sarthak Kiran Deshmukh | Pravara Rural Engineering College , Loni |
| 21 | Pratiksha Subhash Rampure | JSPM Bhivarabai Sawant institute of technology wagholi pune |
| 22 | Suraj Sahane | Smt. Kashibai Nawale College Of Engineering Pune |
| 23 | Shivhar Ram Bane | Smt.kashibai navle college of engineering pune |
| 24 | Kishori Manoj Jadhav | Sandip institute of engineering and management nashik |
| 25 | Ajinkya Prakash Shityalkar | Sant Gajanan Maharaj College of Engineering Mahagaon |
| 26 | Omkar Patil | Dy Patil University Pune,Ambi |
| 27 | Sharad Suresh Salunke | MS Bidve Engineering College Latur |
| 28 | Sanchit Rajendrarao Khate | Prof. Ram Meghe Institute of Technology and Research, Badnera |
| 29 | Arya Mahesh Badwe | KK Wagh Institute of Engineering Education and Research |
| 30 | Sehba Zainulabedin Quadri | Nk orchid college of engineering solapur |
| 31 | Rohan Ravindra Chaudhari | G H Raisoni College of Engineering and Management |
| 32 | Tina himmat deore | Sandip institute of technology and research center |
| 33 | Lalit Vijay Patil | Svkm Institute of technology |
| 34 | Ajit Sahebrao Deshmukh | Dhole Patil college of Engineering |
| 35 | Aditi Vilas Narwade | PDEA’s college of engineering, Manjari |
| 36 | Shreyash Dnyaneshwar Satpute | Padmabhooshan Vasantdada Patil Institute of Technology |
| 37 | Kedar Rajendra Jadhav | Smt Kashibai Navale College of Engineering |
| 38 | Aditya Siddhprasad Ankaram | MIT College of Railway Engineering And Research |
| 39 | Shubham Dattaram Nikam | MIT ADT UNIVERSITY PUNE |
| 40 | Sheshrao Pandurang Kawade | Siddhant College of Engineering, Pune |
| 41 | Akanksha Ankush Shinde | S B Patil college Of Engineering, Indapur |
| 42 | Pratiksha Rajendra Jagzap | SNJB college of engineering Chandwad |
| 43 | Ashish Sanjay Paliya | Vidya Pratishthan’s Kamalnayan Bajaj Institute of Engineering & Technology |
| 44 | Devashri Sureshrao Khorgade | Prof. Ram Meghe College of Engineering & Management Badnera Amravati |
| 45 | Kiran Vishnu Kamble | Navsahyadri College of Engineering pune |
| 46 | Damini Shriniwas Asoda | Rajiv Gandhi college of engineering research and technology Chandrapur Maharashtra |
| 47 | Gayatri Narendra Bhalerao | Karmaveer Adv. Baburao Ganpatrao Thakare College of Engineering |
| 48 | Sahil Arjun Kurhe | PREC loni |
| 49 | Tejas Dilip Dubal | NBN Sinhgad Technical Institute Campus Pune |
| 50 | Tanaya Dattatray Kondhalkar | Navsahyadri group of Institute Naigaon Pune |
| 51 | Pratik Sanjeev Babar | Pes Modern College of engineering Pune |
| 52 | Shweta Dhanawade | Karmveer bhaurao patil college of engineering satara |
| 53 | Darshan Patil | Sahyadri Valley College of Engineering and Technology |
| 54 | Dnyaneshwar Limbaji Poulkar | Marathwada Institute of technology Aurangabad |
| 55 | Sanchita Sanjay Patade | Samarth college of Engineering and Management |
| 56 | Namrata Sanjay Waje | Sir Visvesvaraya Institute of Technology, Nashik |
| 57 | Surbhi Ramesh Talwekar | G H Raisoni College of Engineering and Management, Nagpur |
| 58 | ANURAG RAJENDRA SONAWANE | SSBT COLLEGE OF ENGINEERING AND TECHNOLOGY, JALGAON |
| 59 | Laxman Sudhirkumar Dhotre | N. K. Orchid College of Engineering and Technology, Solapur |
| 60 | Vishal Ganesh Rajguru | Marathwada Institute of Technology |
| 61 | Abhishek Gajanan Sule | Tssm Bscoer |
| 62 | Laxman Ramchandra Gore | Bharati Vidyapeeth College of Engineering Navi Mumbai |
| 63 | Sanika Sudhakar Chavan | Pune district education association college of engineering pune |
| 64 | Khushi Sandeep Rapariya | Shri chatrapati shivaji maharaj college of engineering |
| 65 | Harsh Mishra | Medicaps University |
| 66 | Vaibhav Gajanan Kaldate | Deogiri Institute of Engineering and Management Studies |
| 67 | Tejas Sunil Dhule | GHRCE |
| 68 | Shanmukhi Sanjaykumar Mudake | A.G Patil Institute of technology,Solapur |
| 69 | Pranay Raju Awachat | Sinhgad Institute of Technology Lonavala |
| 70 | Avishkar Somnath Karche | Zeal Institute of technology and research |
| 71 | Vaibhav Jitendra Patil | RMD Sinhgad School of Engineering |
| 72 | Rahul Vilas Narode | Deogiri Institute of Engineering and Management Studies |
| 73 | Deepti Subhash Shelar | PCET’S Nutan Maharshtra Institute of Engineering And Technology Pune |
| 74 | Shivrudra Baswaraj Bhujbal | Sandipani Technical Campus College of Engineering Kolpa |
| 75 | Sakshi Ravindra Gaikwad | Dr. D. Y. Patil College of Engineering and Innovation Varale |
| 76 | Indu Iresh Gadagi | Walchand Institute of technology Solapur |
| 77 | Anjali Gautam Garud | Matoshri college of Engineering and research centre Eklahare Nashik |
| 78 | Aachal krushna Bari | NBN Sinhgad technical institute campus pune |
| 79 | Prasad Suresh Chavan | Dhole Patil College of Engineering, Pune |
| 80 | Pratik Mohan Patait | JSPM NARHE TECHNICAL CAMPUS |
| 81 | Prasad dattatray kalse | G H Raisoni University amravati |
| 82 | Hrishikesh Gajendra Masatkar | G H Raisoni College of Engineering |
| 83 | Tejaswini Kailas Aher | Late G N Sapkal college of Engineering Nashik |
| 84 | Karan Sitaram Darade | S.M.E.S. Sanghavi College of Enigneering |
| 85 | Suraj Rajendra Shirke | Zeal College of Engineering and Research |
| 86 | Viraj Mahesh Shinde | Tatyasaheb Kore Institute of Engineering and Technology |
| 87 | Pooja Mahesh Gaikwad | S B Patil college of Engineering Indapur |
| 88 | Gaurav Umesh Mahore | Shri Sant Gajanan Maharaj College of Engineering |
| 89 | Moin Khaujabhai Sayyad | vishwabharti academys colleeof engineering ahmednagar |
| 90 | Sparsh Mishra | SKN Sinhgad Institute of Technology and Science Lonavala |
| 91 | Akanksha Bhagwan Jadhav | Skn Sinhgad Institute Of Technology and Science |
| 92 | Sneha Datta Chorage | Siddhant College of Engineering |
| 93 | Mayur Prakash Bachhav | Zeal College of Engineering Pune |
| 94 | Suruchi Arun Govardhane | Sandip Institute of Technology and Reseach Centre |
| 95 | Vishal Harinarayan Yelne | G H Raisoni College of Engineering Nagpur |
| 96 | Sanskar Sachin Gulave | Sinhgad Academy of engineering pune |
| 97 | Yogita Namdeo Sonawane | Sir Visvesvaraya Institute of Technology, Nashik |
| 98 | Adarsh Sudhir Kumar Singh | Sandip Institute of Engineering and Management |
| 99 | Vivek Achyut Pawar | JSPM’s Imperial College of Engineering and Research |
| 100 | Mahesh Shrikant Mote | ICEEM, Chhatrapati Sambhajinagar |
