Suma Soft Pvt. Ltd.

Job Description

About Company:

Suma Soft is a leading IT solution provider and consulting company delivering deep domain expertise, digital expertise, and innovation to help enterprises leverage digital processes and excel in their business.
For over 25+ years, we have built lasting relationships that have kept us on the cutting edge of innovation. We will endeavor to continue to inspire, transform, and create synergies that shape the digital world and ensure shared prosperity for all.

Company Name: Suma Soft Pvt. Ltd.

Experience: Fresher.

Role: Technical Support.

Job Location: Pune.

Eligibility Criteria:  

• Qualification: BE/B.TECH(CS/IT),BCA,MCA.
• Pass out Year: 2025/2026.
• Percentage Criteria: NA.
• Any Bond: 2 years.
• Certificate(If Any): NA.

Approx. Package: Rs.3,00,000/– Per Annum.

Roles and Responsibilities:

1. Provide first-level technical support to customers through phone, email, chat, or remote access.
2. Troubleshoot hardware, software, and operating system issues.
3. Install and configure Windows operating systems and applications.
4. Diagnose and resolve desktop, laptop, and peripheral device issues.
5. Assist users with Microsoft Office and Outlook-related problems.
6. Troubleshoot basic networking issues, including TCP/IP, DNS, DHCP, and VPN.
7. Resolve internet connectivity and Wi-Fi-related issues.
8. Perform password resets and user account management.
9. Log, track, and update incidents using a ticketing system.
10. Escalate complex technical issues to higher-level support teams.
11. Monitor support tickets and ensure timely resolution within SLA.
12. Provide remote desktop support to end users.
13. Install, configure, and troubleshoot printers and other peripherals.
14. Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
15. Follow standard operating procedures (SOPs) and IT support guidelines.
16. Deliver excellent customer service while handling technical queries.
17. Communicate technical solutions clearly to non-technical users.
18. Collaborate with team members to resolve recurring technical issues.
19. Perform basic system diagnostics and preventive maintenance.
20. Ensure compliance with company security policies and data privacy standards.
21. Assist in software updates, patches, and application installations.

Skills Required:

1. Windows OS troubleshooting Fix basic issues in Windows 10/11 systems
2. Networking basics Understand and troubleshoot LAN/WAN connectivity
3. TCP/IP Use basic knowledge of IP and ping for network issues
4. DNS troubleshooting Resolve domain name resolution problems
5. DHCP basics Understand automatic IP address allocation issues
6. VPN support Troubleshoot VPN connection and access issues
7. Hardware troubleshooting Fix desktop, laptop, and device issues
8. Software installation Install and configure basic applications
9. Microsoft Office support Handle Word, Excel, and PowerPoint issues
10. Office 365 support Resolve login and sync issues
11. Outlook troubleshooting Fix email sending and receiving problems
12. Remote support Assist users using remote desktop tools
13. Ticketing system Log and update support tickets
14. Incident management Prioritize and track user issues
15. Helpdesk support Provide first-level IT assistance
16. Printer support Fix printer setup and printing issues
17. Internet troubleshooting Resolve Wi-Fi and connectivity issues
18. User account management Handle password resets and access
19. Customer communication Explain solutions clearly to users
20. Problem solving Identify and resolve technical issues quickly